Return & Refund Policy

Return & Refund Policy

At Arabpick, customer satisfaction is important to us. We want you to have a smooth and reliable online shopping experience.

If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, please contact us as soon as possible after receiving your order.

Return Eligibility

A product may be eligible for return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product meets the applicable return conditions.

  • The product is unused where applicable.

  • The product is returned with its original packaging and accessories where applicable.

  • You provide the required order information or proof of purchase.

Some products may not be eligible for return due to their nature or applicable restrictions.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact our customer support team.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Product name

  • Clear photos of the product

  • Photos of the packaging

  • A short description of the issue

Our team will review your request and provide the appropriate next steps.

Refunds

Once an approved return has been received and reviewed, we will determine whether the order qualifies for a refund, replacement, or another appropriate resolution.

If a refund is approved, it will be processed using the applicable refund method.

The time required for a refund to appear may vary depending on the payment method or financial institution.

Return Shipping

Return shipping arrangements may depend on the reason for the return and the applicable return conditions.

Please contact Arabpick customer support before sending any product back.

How to Request a Return

Contact us with the following information:

Order Number:
Product Name:
Reason for Return:
Photos/Videos: If applicable

Email: [YOUR SUPPORT EMAIL]

WhatsApp: [YOUR UAE WHATSAPP NUMBER]

Our team will review your request and guide you through the return process.

Arabpick — We Care About Your Shopping Experience.